Shipping policy
Shipping Policy
Last Updated: September 19, 2026
At Zorvex Studio, we want your order to arrive safely and on time. Every order is carefully processed and prepared before it is handed over to our shipping carrier.
Order Processing
Orders are typically processed and prepared for shipment within 3–5 business days after your order is successfully placed.
Processing time includes:
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Order verification
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Product preparation
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Quality checks
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Packaging
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Preparation for shipment
Business days are Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
After your order has been processed, delivery typically takes approximately 4–6 business days.
Estimated Total Delivery Time
Processing: 3–5 business days
Shipping: 4–6 business days
Estimated total: 7–12 business days
Please note that these are estimated timeframes rather than guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, customs, or other circumstances outside our control.
Tracking Your Order
Once your order has been shipped, we will provide tracking information when available.
Tracking information may take some time to become active after the shipping carrier receives and scans your package.
If your tracking information has not updated immediately, please allow a few business days for the carrier's system to update.
Shipping Delays
While we work to process and ship orders as quickly as possible, Zorvex Studio cannot guarantee delivery dates.
Delays may occur because of:
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Carrier disruptions
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Severe weather
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Public holidays
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Customs processing
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Incorrect or incomplete shipping information
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High shipping volumes
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Other circumstances outside our control
If your package is delayed, please check the tracking information first. If you believe your package has been delayed beyond a reasonable timeframe, contact us and we will do our best to assist you.
Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before completing your purchase.
If you provide an incorrect or incomplete shipping address and the order has already been shipped, we may not be able to change the delivery address.
Zorvex Studio is not responsible for packages that cannot be delivered because of an incorrect or incomplete address provided at checkout.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Zorvex Studio is not responsible for packages that are lost or stolen after delivery.
If you believe your package was delivered but cannot be located, we recommend:
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Checking around your property and any designated delivery areas.
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Checking with household members or neighbours.
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Contacting the shipping carrier directly.
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Contacting us if you need assistance locating your order.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include your order number and clear photographs of the damaged package and product so we can review the situation and determine the appropriate resolution.
Changes or Cancellations
If you need to change or cancel your order, contact us as soon as possible after placing your order.
Because orders may enter processing quickly, we cannot guarantee that cancellation or address-change requests can be accommodated once processing or shipment has begun.
International Orders
For international orders, delivery times may vary depending on the destination country and local customs procedures.
Customers may be responsible for any applicable customs duties, taxes, or import fees charged by their destination country.
Zorvex Studio does not control customs processing times or fees.
Contact Us
If you have questions about your order or shipping, please contact us through the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you as efficiently as possible.
Thank you for choosing Zorvex Studio.
Zorvex Studio
Beauty technology designed for your everyday routine.